Effective Date: 11th February 2024

Privacy Policy

Welcome to mwando.ke (“we,” “our,” or “us”). At Mwando, we take your privacy seriously. Our Privacy Policy is designed to ensure we are fully compliant under Kenya's Data Protection Act, 2019, and other applicable laws. This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website.

1. Introduction

This policy explains our data practices for anyone who visits or interacts with mwando.ke.

2. Information We Collect

We are committed to processing your data lawfully, fairly, and transparently. We collect the following types of information:

2.1 Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Location Data
  • Any other details you provide voluntarily (e.g., via contact forms, subscriptions, or inquiries)

2.2 Non-Personal Information

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Statistics (e.g., pages visited, time spent on pages)
  • Cookies and Similar Technologies

3. How We Use Your Information

Your data helps us provide a seamless experience. We use your information to:

  • Provide and improve our website and services
  • Respond to your inquiries and communicate with you
  • Send newsletters, promotions, and updates (with your consent)
  • Comply with legal obligations and regulatory requirements
  • Enhance security and prevent fraudulent activities

4. Legal Basis for Processing Data

Under Kenya's Data Protection Act, 2019, we process your data based on:

  • Your Consent — when you subscribe or fill out a form
  • Contractual Obligation — when you engage with our services
  • Legitimate Interest — for website analytics and service improvement
  • Legal Compliance — when required by law

5. Cookies and Tracking Technologies

Cookies are used to enhance your browsing experience. You can disable cookies through your browser settings, but this may affect website functionality.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. However, we may share it with:

  • Service Providers: for hosting, analytics, or email marketing (only when necessary)
  • Regulatory Authorities: when required by law
  • Business Transfers: if we undergo a business merger or acquisition

All third parties are bound by strict data protection agreements in line with Kenyan law.

7. Data Storage and Security

We have implemented robust security measures to protect your data from unauthorized access, modification, or loss. While no online data transmission is 100% secure, we take every precaution to stay compliant.

8. Your Rights Under Kenyan Law

As per Kenya's Data Protection Act, 2019, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Object to data processing (e.g., marketing emails)
  • Request data deletion (where applicable)
  • Withdraw consent for data processing

To exercise your rights, contact us at hello@mwando.ke. We will respond within the legally required timeframe.

9. Cross-Border Data Transfers

If we transfer your data outside Kenya, we ensure it is protected in accordance with Kenyan data protection laws and international standards.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in the law or our practices. Any updates will be posted here with a new effective date.

11. Contact Us

For privacy-related inquiries, data access requests, or complaints, reach out to us: